American express travel documents
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- Forgot User ID or Password?
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- View All Savings Products
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Business Travel
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Manage Membership
- Dashboard
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- How do I find and add Amex Offers to my Card?
- View all FAQs
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- Business Services Home
- View All Business Credit Cards
- View All Corporate Cards and Programs
- View All Corporate Benefits
- Business Class: Trends & Insights
Checking & Payment Products
- Business Checking
- vPayment
- International Payments
- View All Payment Solutions
Funding Products
Merchant Services
- Merchant Home
- Accept the Card
- Merchant Payment Solutions
- Get Support
United States Change Country
- Create Your Online Account
- Account Home
- Confirm Your Card
- Statements & Activity
- Account Services
- Card Benefits
- Small Business
- Merchant Home
- American Express @ Work
Other Accounts and Payments
- Savings Accounts
- Send Money & Split Purchases: Venmo and PayPal
- Membership Rewards® Point Summary
Tools and Support
- Financial Tools
- FICO® Score and Insights
- CreditSecure®
- Forgot User ID or Password?
- Security Center
- View All Credit Cards
- Interested in Amex? See if You’re Pre-Qualified
- Travel Credit Cards
- Cash Back Credit Cards
- No Annual Fee Credit Cards
- Credit Intel – Financial Education Center
Business Credit Cards
- View All Business Credit Cards
- Most Popular Business Credit Cards
- Travel Business Credit Cards
- No Annual Fee Business Credit Cards
- Flexible Payment Business Credit Cards
- View All Corporate Cards and Programs
- View All Corporate Benefits
- Corporate Green Card
- Corporate Platinum Card
- Corporate Purchasing Card
- Personal Card Annual Credit
- View All Savings Products
- High Yield Savings (HYSA)
- Certificates of Deposit (CD)
- Savings Help & Support
Personal Checking and Loans
- Personal Checking
- Personal Checking Help
- Personal Loans
- Personal Loans Help
- Business Checking
- Business Line of Credit
- Book a Trip
- Book Fine Hotels + Resorts®
- Book The Hotel Collection
- Book International Airline Program
- Book Cruise Privileges Program
- Manage My Trips
- View Travel Programs and Benefits
- Travel Guides & Inspiration
- Cruises and Custom Vacations
Services and Support
- Travel Insurance
- Car Rental Insurance
- How to Book a Trip with Points
- How to Redeem Travelers Cheques
- Travel Help Center
- Global Assist Hotline
- Membership Rewards® Program
- Cash back
- Refer a Friend
Benefits and Offers
- Dashboard
- Rewards Summary
- Points Value Calculator
- Cover Card Charges
- Pay with Points
- Redeem points for Gift Cards
- How do I find and add Amex Offers to my Card?
- View all FAQs
- Business Services Home
- View All Business Credit Cards
- View All Corporate Cards and Programs
- View All Corporate Benefits
- Business Class: Trends & Insights
Checking & Payment Products
- Business Checking
- vPayment
- International Payments
- View All Payment Solutions
- Merchant Home
- Accept the Card
- Merchant Payment Solutions
- Get Support
United States Change Country
Travel Documents, Refunds, and Payment
Travel Gift Cards
Does American Express Travel offer gift cards? American Express Travel Online does not offer gift cards for any type of travel at this time.
Troubleshoot Declined Payments
- You exceeded your Card limit. Confirm the card has enough funds available (either check your account balance or contact American Express) or try another card.
- You entered a typo in the payment details or card expiration date. Verify you entered accurate information.
- You entered an unsupported payment method. Check on the payment page whether your payment method is accepted.
- American Express couldn't authorize your transaction due to a technical glitch. Contact us or try again.
- American Express noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact us for help.
Still need help?
Contact us for assistance.
Refund Timelines
How it works
- American Express Travel Online may take up to 7 days to process your refund.
- Your American Express Travel Online refund receipt email contains details regarding your refund amount, how, and when you'll get your refund.
- Once your refund is processed, your financial institution may take up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
- Flight bookings made through American Express Travel are eligible for a full refund if you cancel within 24 hours of booking.
- After 24-hours, some fares are non-refundable. If you cancel such a fare, you may be eligible for a flight credit instead.
- Most hotel rooms are fully refundable if you cancel before the hotel's cancellation deadline.
- Some hotel rooms are non-refundable.
- If you cancel a non-refundable hotel booking, or cancel your booking after the hotel's cancellation deadline, you are not eligible for a refund, regardless of payment method used (points or card).
Vacation packages
Flights booked as part of an American Express vacation package are refundable if they are cancelled within 24 hours of booking. Read Change or cancel your vacation booking for more information.
Save Your Flight Preferences
Is there a way to save flight preferences for booking with American Express Travel?
You can add or change your seating preference, home airport, and special assistance requests in your profile so that this information is saved for all future bookings.
How do I save flight preferences?
- Go to My Profile.
- In Loyalty Programs, select your preferences in the Flight Preferences drop-down menus.
- Choose Save.
What else should I know about saving flight preferences?
- American Express Travel Online automatically sends all special assistance requests to the airline. However, you should contact the airline directly after booking to confirm your arrangements and assess any additional costs.
Manage your TSA Info
Where can I change and manage TSA information?
Save your personal Transportation Security Administration (TSA) information to your American Express Travel account and we'll automatically send it to the airline when you book a flight.
How do I add or update TSA information?
- Go to My Profile.
- In the TSA Information field, add your Known Traveler or Redress Number as directed.
- Select Save.
What else should I know before I make any TSA information changes?
- Members of TSA's PreCheck program should contact the airline directly to have their information added to their booking.
- Visit the TSA website to learn more about how to apply for frequent traveler programs.
